Terms and conditions for HPB

HPB
Marielundvej 17K
2730 Herlev, Denmark
TEL: +45 42614199
CVR: DK35792627

Payment

HPB accepts online payments with Visa, Mastercard, Paypal, Apple Pay and Klarna.
Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

All amounts on the website include VAT.
The Website uses the following pricing currencies:
Europe – euros (EUR)

HPB uses a secure payment server that encrypts all information with SSL protocol, which means that your data is secure and can not be read by other outsiders.

HPB’s own website also uses encryption with SSL protocol.

In order to offer you Klarna’s payment methods, we may at the checkout share your personal information in the form of contact information and order information with Klarna, so that Klarna can assess whether you can choose the payment methods, and to adapt them for you. Your personal data that is shared is processed according to Klarna’s own data protection information.

Delivery

The delivery time for your order is 3-5 working days.
HPB sends goods with the following: PostNord – Private, PostNord – Optional delivery point, Budbee box, Budbee homedelivery

Shipping is calculated based on weight.
You will be able to choose between having the package sent “without delivery” or “with delivery”.
You always get a track and trace number so you can track your package, from our warehouse and home to you.

Right of withdrawal

There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order.
The 14-day period begins on the day the order is delivered.
You are responsible for any return costs.

Requests for cancellations must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

Requests for the exercise of the right of withdrawal must be sent via email contact@maqes.com. The message must clearly state your wish to exercise the right of withdrawal.

Condition of the item upon return

You are responsible for the deterioration of the value of the product, which is due to another handling than what is necessary to determine the product’s nature, properties, and function. This means that you must try the product in the same way as if you were shopping in a physical store.

If the product has been tested in addition to what is described above, it is considered to be used and of impaired value. This means that if you regret the purchase, you get a small part or none of the purchase price back. It is up to HPB to assess the condition of the object.

Right of appeal

There is a two-year right to make a complaint about products in accordance with the Danish Purchase Act. The right of complaint applies to all errors in software, materials and manufacturing.
Complaints regarding Defective situation must be reported to HPB within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We reimburse reasonable shipping costs.

The complaint is written off due to incorrect or unusual use of the product.
HPB bears the return costs to a reasonable extent.

Upon return, contact the company:
HPB
Marielundvej 17K
TEL: +45 42614199
Complaints will not be accepted if these have been sent on COD

Customer and privacy policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer catalog. You can have your information deleted at any time.

In order for you to enter into an agreement with HPB, we need the following information:
. name
. Address
. Phone number
. Email address

We register your personal information in order to be able to deliver the product to you.
The personal data is registered with HPB and stored for up to five years, after which the data is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and staff of HPB have access to the information registered about you.
The personal data controller in HPB is: HPB
We do not store and transmit customer information encrypted.
As registered with HPB, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this must be sent to contact@maqes.com.

Cookies

At http://www.maqes.com/ cookies are used for the purpose of optimizing the website and its functionality, and in this way make the visit as easy as possible for you.
You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

We use a log statistic at http://www.maqes.com/, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it was abandoned, and so on.

The log statistics are used only for the purpose of optimizing HPB’s website.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
https://pensopay.com/mere/forbrugerbeskyttelse/

Opportunity to appeal

Complaints about products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaints platform.
ec.europa.eu

In the event of a complaint, our email address must be stated: contact@maqes.com and the website where you purchased the item.