Frequently Asked Questions

Maqes is a Denmark-based company, and all orders are shipped from our warehouse in Copenhagen, Denmark.

Good to know: There are no import fees for shipments from Denmark to Finland or to Poland.

Yes! We are an authorized reseller of all the Korean brands we carry, as well as Geek & Gorgeous from Hungary.

We source our products only from verified suppliers or directly from the brands to ensure authenticity and quality.

Yes! You can reach us at [email protected].

Please note that we don’t have a dedicated Finnish or Polish customer service team at the moment.  You’re welcome to write to us in Finnish or Polish, but we apologise in advance for any misunderstandings.

If possible, writing in English can help ensure clear communication.

If you order before 13:00 on a weekday, we will send your parcel the same day. Delivery time is 2-5 business days.

Reservations are made for extra busy periods such as Black Friday, where it may take an extra business day.

If you have not received an order confirmation, please check your spam folder. If you still haven’t received an order confirmation within 15 minutes, please write to [email protected]

Contact us as soon as possible so we can correct your details before your order is dispatched. Send us an email to [email protected]

It typically takes up to 1-2 weeks before we have the item back in stock.

If there is a specific product you want but it is out of stock, you can add your email under the heading “Be the first to know once this product is back in stock.” Then, click on ” Get notified ” and you will automatically receive an email when the desired product is back in stock.

Korean skincare products need to differentiate between an expiry date and a production date. Several brands choose to write a production date – such as Real Barrier. There is a shelf life of two years from the production date.

If the shelf life is exceeded, please send us an email at [email protected]

We are ready to assist you from 8:30 AM to 3:00 PM on weekdays. Our customer service is closed during the weekends, so you can expect a response on Monday morning.

If you have any changes, questions, or other inquiries outside of our opening hours, you can refer to our FAQs, or otherwise, you can expect a response when we return very soon!

When you want to use your discount code, you need to have added one or more items to your cart. At the bottom of the sidebar, you will see the heading “Do you have a coupon?” which you need to click on. After that, a field will appear where you can enter the discount code you wish to apply.

Please note: Some coupon codes can not be combined with other coupon codes or be used on products already on sale.

1. the parcel must include a note with the order number. The product just needs to be in original packaging and without signs of having been opened or used.

2. the parcel is sent to the following address:

Myskin
Attn: Returns
Marielundvej 17K
2730, Herlev, Denmark

Notification to the following e-mail: [email protected]

Notification to the following number: +45 42 61 41 99

Remember to save the tracking number.

3. Upon receipt, we will refund the amount of the product.

The customer is responsible for the costs associated with the return shipment. You are responsible until we have received the shipment back.

A delivery method with Track and Trace is recommended.

It may take 5 business days from receipt before the amount excluding delivery is available in your account.

If you forgot to add an order number in the return shipment. You can send us an email describing your package.

It may take a few days before we register your return. If your package has ended up in a parcel shop, this will significantly lengthen the return process.

It doesn’t have to be Maqes packaging, but you are responsible for ensuring that solid packaging protects the condition of the products.

You cannot return the following skincare products:

• Products where the seal has been broken for hygiene reasons.
• Skincare products that have been opened or unsealed.
• Products that can quickly deteriorate, such as certain types of face masks or oils that require special storage.

We appreciate your understanding, as these guidelines are in place to ensure quality and hygiene.

Please note:
If you experience an allergic reaction or irritation when using a product, we cannot be held responsible, as skin and ingredients may react differently from person to person. We therefore always recommend reading the ingredient list carefully before use. You can read more in our terms here: https://www.maqes.com/refund_returns/

If you want to change the delivery address, please contact us as soon as possible before the package is sent. Send an email to [email protected] 

Make sure to include your order ID.

By sending us an email, there is a delay before we read the email and register your new information. We recommend that you call us.

No, there are no extra charges. Maqes is a Danish-based business with all products stored in a warehouse near Copenhagen.