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HPB
Herlev Torv 3, 1C
2730 Herlev, Denmark
TLF: 42614199
CVR: 35792627
HPB accepts online payments with Visa, Mastercard, Mobilepay Online, ViaBill, Visa Electron, Maestro, Paypal.
Payment will only be deducted from your account when the physical product is shipped or the virtual product is created unless otherwise agreed or stated in your order.
All amounts on the website are inclusive of VAT.
The website uses the following currencies for pricing: EUR €
HPB uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and cannot be read by other outsiders.
HPB’s own website also uses encryption with SSL protocol.
The delivery time for your order is 2-3 business days.
HPB ships goods with the following: GLS – Business, GLS – Private, GLS – Parcel shop, PostNord – Private, PostNord – Optional delivery point, DAO – Direct, DAO – Parcel shop
The shipping is calculated based on weight or volume.
You will be able to choose between having the parcel sent ‘without delivery’ or ‘with delivery’.
You will always receive a track and trace number so you can follow your parcel from our warehouse to your home.
Free shipping only applies to Danish addresses and shipments without delivery.
Free shipping to Finland applies to orders totalling 60€ or more,=.
For delivery to a parcel shop, you typically have 7 days to collect the parcel. The deadline is notified by GLS, Postnord and DAO. You are responsible for ensuring that the notification information is correct, such as e-mail and phone number.
If you do not collect the parcel and it is returned, we will charge a fee of 6 € to cover the cost of return shipping.
Free shipping is offered with selected delivery methods for purchases over 60€. This does not include shipping.
There is a 14-day return policy on items purchased on the website unless otherwise agreed or stated in your order.
The 14-day period starts on the day the order is delivered.
Any return costs are at your own expense.
You must notify us of your wish to cancel no later than 14 days after delivery and must be received by us no later than 14 days after we are informed of your use of the right of cancellation.
The wish to exercise the right of cancellation must be sent by email to [email protected]. The message must clearly state your wish to exercise the right of cancellation.
You are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature, properties and function of the goods. This means that you may test the item in the same way as if you were shopping in a physical store.
If the item is tested beyond what is described above, it is considered used and of impaired value. This means that in case of cancellation of the purchase, you will receive a smaller part or none of the purchase amount back. It is up to HPB to assess the condition of the item.
Products are subject to a 2-year warranty in accordance with the Danish Sale of Goods Act. The right of complaint applies to all defects in software, material and manufacturing.
Complaints regarding defects must be notified to HPB within a reasonable time after receipt of the goods. Here, a maximum of two months is considered reasonable time, unless otherwise agreed. We will refund reasonable freight costs.
The complaint is cancelled in case of incorrect or unusual operation of the product.
HPB covers the return costs to a reasonable extent.
When returning the product, contact the company:
HPB
Herlev Torv 3, 1C
2730 Herlev, Denmark
TLF: 42614199
Complaints are not accepted if these are sent cash on delivery.
