Authorised K-Beauty retailer
Customer & Privacy Policy
We do not resell personal information and do not disclose your personal information to others; it is only registered in our customer directory. You can have your data deleted at any time.
In order for you to enter into an agreement with HPB, we need the following information:
– Name
– Your address
– Telephone number
– E-mail address
We register your personal data for the purpose of delivering the product to you. The personal data is registered with HPB and stored for up to five years, after which the data is deleted. When personal data is collected via our website, we ensure that it is always done by giving your explicit consent, so that you are informed of exactly what data is collected and why.
The director and employees of HPB have access to the information recorded about you. The data controller of HPB is: HPB. We do not store and transmit customer data encrypted.
As registered with HPB, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Danish Data Protection Act, and enquiries in this connection should be directed to [email protected]
Review Invitations
After completing a purchase, you may automatically receive a one-time email invitation to review your order.
These review requests are sent through our independent review partner CusRev (Customer Reviews) to help us collect verified feedback about our products and service.
By placing an order, you consent to receiving this review invitation email.
You are not required to leave a review, and no additional marketing messages will be sent as part of this process.
Cookies are used
Cookies are used on www.maqes.com for the purpose of optimising the website and its functionality, thereby making your visit as easy as possible for you.
You can delete cookies from your computer at any time. See the instructions on Webshop Cookies and Privacy Policy.
1. Newsletter and Marketing
When you subscribe to our newsletter, you consent to us sending you marketing emails. These may include, but are not limited to, information about new product launches, campaigns, offers, restocks, abandoned cart reminders, and other relevant marketing communications from us.
You may withdraw your consent at any time and unsubscribe from the newsletter by clicking the unsubscribe link at the bottom of any of our emails.
2. Back in Stock Notifications
On product pages for out-of-stock items, you may sign up for a back in stock notification. When you use this service, we use your email address to send you a message when that specific item is back in stock.
This notification is a separate service and is not the same as subscribing to our newsletter, customer club, or other marketing communications. You will only receive a notification about the specific item you requested.
3. Review Invitations
After completing a purchase, you may automatically receive a one-time email invitation to review your order.
These review requests are sent through our independent review partner CusRev (Customer Reviews) to help us collect verified feedback about our products and service.
By placing an order, you consent to receiving this review invitation email.
You are not required to leave a review, and no additional marketing messages will be sent as part of this process.
Log statistics
We use log statistics on www.maqes.com, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from, where on the website they leave etc. The log statistics are only used for the purpose of optimising HPB’s website.
Consumer protection
Read more about your protection as a consumer when purchasing via a PensoPay payment solution: https://pensopay.com/mere/forbrugerbeskyttelse/
Complaints
Complaints about products can be sent to:
The Danish Competition and Consumer Authority
Carl Jacobsens Vej 35
2500 Valby, Denmark
www.forbrug.dk
For EU citizens outside the EU, complaints must be sent via the European Commission’s online complaint platform: ec.europa.eu
For complaints, please include our email address: [email protected] and the website you purchased the product from.